January 17, 2015
Benefits of Two Way Radios to the Hotel Industry
Over the years, hotel communication has had to change and develop, becoming more and more efficient than it was. This is courtesy of the advancement in technology over these years. Passed are the days that Two way radios were exclusively for police official use. Nowadays, these pieces of technology that have been improved and made even better are used for hotel communications. These state of the art technology have lots of benefits that any of us have been recipients of in one way or the other. Being in the hospitality industry, I can outline with ease some of the major benefits that these 2 way radios have brought into hospitality.
First and foremost, the service offered to the customers in the hotels has been improved. When taking orders in the restaurants back in the day, the waiters had to go all the way back to the kitchen to request for the order. Okay, this was not much of a problem for the small establishments. However, as the hotel grew and the number of employees grew, the kitchen area would get so crowded that out was difficult to get the job done. With the new 2-way radio technology however, all the waitress have to do is call out the order through the gadget and it is received on the other end saving on the time.
Also, being in the hotel business, I can testify that just like in any other business, there are major up and downs. However, unlike many other businesses, there is no space for screwing up. A single mishaps can cost you millions. The best way to avoid this from happening, is by communicating with the manager and airing out issues that might be there. Communication is key in this business and the sooner an issue is sorted out the faster you can move on and provide quality service to your customers.
Security. Do we really have to spell out the benefits that 2 way radios have with regards to security in the hospitality industry. The hotel industry harbors people of different kinds and who have different intentions. As such, the necessary measures need to be taken to ensure the security of the staff as well as the other peaceable customers. The rate at which the security personnel react to distress calls can be the determining factor to how the security emergency turns out. The Two way radios have greatly increased the speed in which the security personnel respond to security threats and also ensure that they are on top of every situation as every member in the hotel informs them when there is a security risk.
In addition to the above benefits, the 2 way radios are cost effective and are also very easy to use. With the 2 way radios, the management does not have to pay any network provider so that they can communicate. This reduces the cost of operation of the hotel by a great margin. To talk through to the other person on the other end of the line, all you have to do is press a button on the front and you will get through. It is as easy as that.
The benefits of the 2-way radios are numerous. This makes them a major asset to any hotel.