April 10, 2014
The tourism industry is a big one, with various holiday seasons bringing in huge revenues around the world, year in, year out. In some cases, tourism profits are actually vital to the survival of small towns and resort areas, as well as major factors in the host country’s GDP.
Approximately 30 Million people visit the UK from all over the world each year (and we don’t even get nice weather!). Drawn to our many sites of cultural interest, even more of historical interest, or just a slice on English country life, these tourists are actually a considerable part of our economy.
Holiday resorts and hotels are an extremely important variable in this equation. In the first instance, the availability of airport parking, conveniently situated bed and breakfast facilities, or luxurious hotel/spa complexes are of paramount importance to our tourism industry. However, in the second, garnering a reputation for sterling customer service is also absolutely key, both to the business survival of a hotel/resort facility and to the continued attractiveness of our little cluster of islands.
In the UK, we offer our visitors an intriguing mixture of world-class nightlife, casinos and holiday destinations with calmer, more sedate activities like country walks, historical tours and shopping opportunities.
In order to keep our visitors happy, British hotel staff are using two-way radios more and more in their quest to deliver perfect service and garner that all-important word-of-mouth recommendation, as well as that even-more-important second booking.
Two-way radios provide instant customer service, as well as an increased level of health and safety awareness. There is a great comfort to be had in the knowledge that a dedicated, world-class staff are only a click away from delivering anything you could possibly want, at any time you could possibly want it.
The ability to liaise with housekeeping staff, for example, can allow cleaners to focus on a specific room, adding a priority to that particular space that will greatly reduce the time spent waiting around in the bar. These staff, rather than being rushed off their feet, can quickly and easily arrange for fresh linen to be sent up, or clean towels and so on and so forth…
Also, with business professionals carrying potentially sensitive equipment or information, a good hotel will be very security conscious. Two-way radios allow for an enhanced security presence, which is a key selling point of any hotel or resort complex.
Ultimately, two-way radios are becoming a hugely important piece of our tourism industry.